Muddy Puddles Reviews

At Muddypuddles.com, the Return Policy is quite accommodating. If a customer is not 100% satisfied with a purchase, the item can be sent back within 30 days from the date of receipt. The item must be unworn, with the original tags still attached, and in its original packaging. Returns are FREE from anywhere in the UK. Once the item reaches their warehouse, depending on the customer's preferences and stock levels, they'll either exchange it or give a refund. However, Muddypuddles.com is not liable for any returns until they reach their warehouse. Returning items is at the risk of the customer. They recommend obtaining a proof of postage from the Post Office, which is a free service when posting items back to them.

For International Returns, they don’t offer free returns. However, if international customers wish to return their items, they can prepare their package with the original dispatch note and send via their preferred carrier. They will process the return upon receipt and provide a refund or process an exchange.

In addition, they offer a Muddy One-Year Quality Guarantee on all Muddy Puddles branded items. If for some reason they have failed to meet the customer's quality expectations, they will exchange the item or give a credit equal to the value of the original purchase. However, this guarantee does not cover damage caused by dogs, siblings, or accidents like ripping their jacket on a fence. They reserve the right to review quality return requests on a case by case basis.

As for the Shipping Policy, they offer several delivery options for the UK, including Royal Mail Second Class Delivery, Royal Mail 1st Class Delivery, Next Working Day delivery service, and Saturday delivery. The delivery charge to the Rest of the World is £50 per order. Import duties may be payable on the order. They are unable to ship to PO Box addresses. They do not offer a free returns policy to orders placed outside the UK. For any queries, customers can contact them at customerservices@muddypuddles.com.

"Muddypuddles.com" is a popular online store that specializes in children's outdoor clothing. The store is known for its high-quality products that are designed to keep children warm, dry, and comfortable during their outdoor adventures. Some of the popular products include:

• Ecolight Rain Jacket: This jacket is praised for its durability and versatility. It can handle regular washing and rough use, making it perfect for hand-me-downs. The cotton lining prevents it from getting sweaty in warmer weather, and it's cut loose to allow plenty of layering up in winter.

• Ecosplash Fleece Lined Jacket: Made of recycled plastic, this warm, waterproof, and colorful jacket is a favorite among customers. It's known for its longevity, with each jacket lasting over a year.

• Puddlestomper wellies: These wellington boots are highly rated by customers. They're described as the best wellingtons seen by some customers.

• Hard Shell Jacket: This jacket is perfect for outdoor adventures, from puddle jumping to days in the mountains. It's designed to keep children warm and dry in typical Scottish mountain weather.

• Classic wellies: These extra tall wellies are great for more than just puddle splashing. They can be used for wading through streams and other water bodies.

• Originals Trousers: These trousers are lightweight, completely waterproof, and loved by youngsters. They're perfect for milder days.

• Ecolight Puddlesuit: This puddlesuit is known for its high-quality design and fun features like packing into its own pouch with a clip for the buggy.

These products are not only designed to be functional and durable but also environmentally friendly. The company's commitment to using eco-friendly fabrics is highly appreciated by customers. The store has received numerous positive reviews for its products and customer service. However, it's always recommended to check the size and fit of the products before purchasing, as some customers have reported issues with the fit of certain items.

Yes, items can be returned to Muddypuddles.com. If a customer is not 100% happy with the purchase, the item can be sent back within 30 days from the date of receipt. Depending on preferences and stock levels, the item will either be exchanged or a refund will be given. The returned item must be unworn, with the original tags still attached, and in its original packaging.

For UK returns, a free return label can be created and the parcel can be taken to a Customer Service Point, Post Office, or a Collection can be arranged. For international returns, free returns are not offered. However, items can still be returned via a preferred carrier.

Muddypuddles.com also offers a one-year quality guarantee on all Muddy Puddles branded items. If the quality expectations are not met, the item will be exchanged or a credit equal to the value of the original purchase will be given. This guarantee is offered in good faith and quality return requests are reviewed on a case by case basis.

Please note that Muddypuddles.com is not liable for any returns until they reach their warehouse. Returning items is at the risk of the customer. It is recommended to obtain a proof of postage from the Post Office, which is a free service when posting items back. This does not affect statutory rights as a consumer.

For any questions or problems with preparing a return, a note can be sent to customerservices@muddypuddles.com, and a member of their team will assist.

Muddy Puddles, a company that designs sustainable clothing for children, has received a variety of customer reviews. The company has an overall rating of 4.2 based on 41 reviews. Some customers have praised the company for its excellent quality and sustainable practices. For instance, one customer mentioned that the recycled splash suits are completely waterproof and provide peace of mind during heavy downpours. Another customer appreciated the company's efforts to use eco-friendly fabrics and found the outdoor gear to be of high quality. However, there were also some negative reviews. One customer expressed disappointment with a poorly made item and the company's returns policy. Despite removing the tag from a coat that was too tight for their toddler, the customer was told they could not receive a credit note. This led to the customer deciding not to use the company again. Despite this, many customers have had positive experiences with Muddy Puddles and continue to recommend their products.